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| 2.
Content of the landing page |
fully agree |
agree |
could be better |
fully disagree |
no opinion |
| 2a.
The landing page is clear and convieniant |
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| 2b.
The landing page shows enough options to start |
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| 2c.
The big tiles at the landing page are usefull |
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| 2d.
The new carousel shows usefull information |
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| 3.
The Menu structure |
fully agree |
agree |
could be better |
fully disagree |
no opinion |
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3a.
The menu structure is clear and convieniant |
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3b.
The document library is clear and handy to use |
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3c.
3c. I use the menu "My Cases" a lot |
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| 4.
We have several options in the portal, please rate the important content |
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RMA form |
fully agree |
agree |
could be better |
fully disagree |
no opinion |
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4a.
Layout is clear and convieniant |
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4b.
I have enough options to enter |
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4c.
There is enough space to upload extra info |
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4d.
The terms and conditions are clearly explained |
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4e.
The followup of the RMA is clear and convieniant |
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4f.
The RMA form is easy to use |
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Search engine of the portal |
fully agree |
agree |
could be better |
fully disagree |
no opinion |
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4g.
The search engine is strong and helps me find content |
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4h.
The search engine is fast |
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4i.
The search engine layout is clear and easy to cope |
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4j.
I use the search engine often |
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4k.
The search engine makes the document library not needed |
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4l.
Information is easy to find |
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Document library |
fully agree |
agree |
could be better |
fully disagree |
no opinion |
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4m.
The document library is easy to use |
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4n.
The document library helps me find information |
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4o.
It is easy to look for information per brand |
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4p.
I use the document library more then the search engine |
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4q.
I like the menu structure |
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4r.
I use it also for Marketing options |
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| 5.
Mastervolt firmware |
fully agree |
agree |
could be better |
fully disagree |
no opinion |
| 5a.
I download the new firmware at a regular base |
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| 5b.
The firmware is well published and easy to find |
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| 5c.
I allways read the release notes |
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| 5d.
I only download the all firmware file and use the direct link |
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| 6.
What grade would you give this portal |
1 |
2 |
3 |
4 |
5 |
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6 |
7 |
8 |
9 |
10 |
| -------------------------------------------------------- |
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Have you got any tips for improvement of the portal |
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